Policy

Cancellation & Refunds

Cancellation and refund outcomes depend on booking status, timing, professional confirmation and service completion.

Stage	Typical handling
Before matching	Generally easier to cancel or amend.
After professional confirmation	Cancellation charges may apply.
Professional no-show	CareGrid may attempt replacement where feasible.
Service completed	Refunds depend on the specific issue and investigation.

The final production policy will specify exact rules, exclusions and applicable law.